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Technical Support
Self-help troubleshooting for simple issues.
14 articles
I am unable to watch the live stream smoothly.
After troubleshooting the issue, the limited-time performance ended. What should I do with my ticket?
If the paid show fails to start or the stream gets disconnected after reaching the ticket goal, will the diamonds be refunded?
What should I do if I can't watch the live stream smoothly on my iPhone?
What should I do if I can't watch the live stream smoothly on an Android device?
What should I do if I can't watch the live stream smoothly on my desktop computer?
What should I do if I'm unable to watch videos/stories smoothly on an iPhone?
What should I do if I am unable to watch videos or view Stories smoothly on an Android phone?
Why did the unlocked content disappear? (Chatroom/Posts/Stories)
Why am I unable to private message the creator?
Why is there no sound in the video/story?