If the creator fails to fulfill the performance instructions you provided during the live stream or there is a dispute in your interaction, please provide the following information:
Your SWAG ID
creator's ID
Screenshots of the conversation or relevant references (including log and expenditure records).
Click on the "Online Customer Service" in the bottom right corner to file a complaint. The review process takes several working days, and after the investigation is complete, a representative will proactively contact you.