SWAG

The possible reasons for the disappearance of unlocked content are:

If you have added SWAG to your home screen as a shortcut and the app version is not up to date, please click the refresh button at the bottom of the menu page.

You may have logged in with a different account (please confirm with online customer service).

If you are using a browser other than Chrome or Safari (iPhone), it may cause the unlocked content to disappear.

If you are using an Android phone, please do not use incognito mode (private browsing).

- If you have added SWAG to your home screen as a shortcut and the app version is not up to date, please click the refresh button at the bottom of the menu page.
- You may have logged in with a different account (please confirm with online customer service).
- If you are using a browser other than Chrome or Safari (iPhone), it may cause the unlocked content to disappear.
- If you are using an Android phone, please do not use incognito mode (private browsing).

If none of the above methods solve the issue, please contact our online customer service for further assistance.

Why did the unlocked content disappear? (Chatroom/Posts/Stories)

Find answers and get help from Intercom Support and Community Experts

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