If you encounter issues with watching the live stream on your desktop computer, please check the following:
Check if your internet speed is normal.
It is recommended to use the Chrome browser.
Clear all cookies in Chrome.
If you are using an external monitor, make sure the cable is HDMI.
Click the refresh button inside your profile avatar.
If you still cannot watch the stream, please click on the bottom right corner of the official website to contact online customer service.